Terms of Service

This agreement is a legal contract between you and Ladder VPN (the 'Service Provider') regarding downloading, installing, accessing, and using the VPN app and related services.

By downloading, installing, or using the App, you confirm that you have read and accepted these Terms. You may not copy, modify, decompile, reverse engineer, resell, rent, or otherwise misuse the App, related interfaces, trademarks, or content without authorization. The App and related intellectual property belong to the Service Provider or its licensors. To maintain service quality, we may adjust features, nodes, plans, or prices and will provide reasonable notice where appropriate. Users are responsible for protecting their devices, accounts, and login credentials; jailbreaking, rooting, or installing unknown components may create security risks or app failures.

The Service may integrate necessary third-party services such as Google Analytics and Firebase Crashlytics. When using related functionality, you may also be subject to those providers' own terms and privacy policies.

Service limitations: the App depends on a stable network environment, including Wi-Fi or mobile data. The Service Provider is not responsible for inability to use the service caused by unpaid mobile plans, data caps, device restrictions, carrier outages, target-platform restrictions, or poor local network quality. Using the App outside Wi-Fi or while roaming may incur carrier data or roaming charges, so please confirm your plan and billing authorization before use.

Users are responsible for their own use of the Service, including compliance with applicable laws, platform rules, and account-security requirements. Although we try to provide accurate route status and client information, some data may come from third-party infrastructure or providers, and we are not liable for indirect losses arising from those sources. To maintain compatibility and security, the App may release updates from time to time, and you agree to install the latest version when necessary. The Service Provider may suspend or terminate service within legal limits; after termination, you must stop using and delete the App.

Digital Service Non-Refund Policy

Thank you for choosing Ladder VPN. Please review this refund policy and confirm your plan, device, and usage needs before purchase.

Non-refund policy: once a digital service, subscription benefit, or software access right has been delivered, refunds are generally not available unless required by law or clearly stated by the platform.

Product evaluation: we recommend using the free member tier, trial access, or available documentation before purchasing a paid plan.

Customer support: if you encounter installation, connection, or account issues, contact support and we will help troubleshoot.

Technical issues: in rare cases, technical issues may affect service use. We will try to resolve them or provide alternatives, but this does not automatically create a refund entitlement.

Unauthorized use: refunds may be refused if accounts, licenses, or digital access rights are shared, resold, abused, or used in violation of rules.

Policy changes: we may update this refund policy for business or compliance reasons. Changes take effect after publication on the website.

By purchasing and using the Service, you acknowledge and agree to this non-refund policy.

If you have questions about this refund policy, contact our support team for clarification.

These Terms may be updated periodically. Please follow this page for the latest version; continued use of Ladder VPN after updates are published means acceptance of the changes. For service-agreement questions, email [email protected].